SmartMove / CTAM Opt Out: Privacy Requests and Referral Limits

To opt out of SmartMove/CTAM or request deletion, use the privacy request route in SmartMove’s policy. The policy authorizes emailing compliance@ctam.com with the subject “Data Privacy Request” for access, correction or deletion.

It also links a sale/sharing request form. This SmartMove CTAM opt out guide explains an actionable email route and the limits around cable-provider and moving-service records.

We checked the public policy on October 27, 2026. Its linked request page encountered a security challenge in our direct browser, so we do not present that form as a tested submission flow. The official policy itself supplies the email route and verification guidance. No email, request, phone call or customer information was submitted during this review.

Separate SmartMove website data from provider accounts

SmartMove’s privacy policy identifies CTAM MSO Marketing Corp. as the organization powering the website. The site helps users find connectivity and moving-related services. The policy distinguishes information associated with the website from information supplied directly to a cable or service provider when arranging service.

This distinction matters after a move. You might want a referral record addressed without canceling an internet subscription. Or you might have an issue with a cable provider’s billing record that SmartMove does not control. Identify the organization and record before deciding which privacy contact to use.

For another home-service lead workflow, see the Four Corner Media opt-out guide. It illustrates why an earlier referral recipient can require a separate request, but it is not part of SmartMove’s process.

Send a clearly scoped request through the official route

Open the policy yourself and find the section about submitting access, correction or deletion requests. It lists compliance@ctam.com and the “Data Privacy Request” subject. A useful first message states the action you want, the email or interaction needed to locate the record, and whether the issue concerns SmartMove rather than your cable account.

• Confirm the email address against the current SmartMove policy.
• Use the published subject line and identify the privacy action you want reviewed.
• Describe the relevant SmartMove interaction, such as an address-based search or moving-service inquiry.
• Provide only the identifiers reasonably needed to locate the record, using a private channel.
• Ask how to complete any necessary verification and retain the acknowledgement.
• Save the final response, including any limits, referral to another provider or appeal instructions.

If you also want sale/sharing stopped, say so explicitly and follow the process linked in the policy. The page describes sharing that may be treated as a sale under US privacy laws. Deletion, correction and a future-sharing preference should not be collapsed into a vague request to “remove me” when you need a specific outcome.

The linked privacy request page is a published option, but our direct browser could not pass its security challenge. If you encounter the same problem, the policy-authorized email route remains useful. Describe the access problem without claiming that the form accepted your request.

Do not send account passwords, full payment details or a government-ID attachment in an unsolicited first email. The provider may need to verify identity, but the appropriate information depends on the request. Ask for the official secure method before sharing a sensitive document. The presence of a privacy right does not make every requested document appropriate for ordinary email.

Understand verification, agents and appeals

The policy says rights are not absolute and that requests may be declined when identity cannot be verified or when another stated limit applies. Its appeal section says the requester is asked to verify an email address and that additional information may be requested during review. These are published process statements, not steps we completed with a real person’s data.

Authorized-agent instructions are separate from making a request for yourself. The policy describes written permission or power of attorney and says identification may be required. Do not send someone else’s information merely because you share a household or internet account. Establish authority and follow the actual instructions for the request.

If a request is denied, retain the reason and follow the published appeal process if appropriate. The policy describes a decision on an appeal within 60 days after the appeal process is underway. That is an appeal statement, not a promise that initial deletion finishes within 60 days. Do not substitute it for a deadline the provider has not given you for your particular request.

A useful request log separates the date sent, acknowledgement, completed verification, substantive response and appeal. If the reply only asks for clarification, the request has not necessarily reached a final decision. Answer the specific question through the verified channel and keep a copy of the exchange.

Contact cable and moving providers about their own copies

SmartMove’s policy explains that users can be redirected to a cable provider to choose a service plan. Billing and service arrangements then involve that provider. If your concern is a contract, payment record or account closure, use the provider’s customer-service or privacy process. A request to CTAM does not establish that the subscription was canceled.

The same applies to a moving-related quote supplied to a service provider. Identify who received the inquiry and what you want changed there. Removing a website record cannot be assumed to retract every copy already sent onward. Ask the recipient directly rather than waiting for the website’s response to solve both issues.

This is also why marketing contact and account administration need different follow-up. You may want promotional contact stopped while keeping an active service. Or you may want an obsolete contact number corrected rather than the whole account deleted. State the intended outcome so the organization can answer the correct question.

For a systematic approach to multiple organizations, use the general data broker removal guide. If unwanted calls continue, the spam-call guide explains complementary controls. A call filter can reduce interruptions, but it is not evidence that a referral record was deleted.

Recheck after the response and after another move

A new address search, quote request or service change can involve fresh information. Keep the request confirmation and review future interactions before assuming an old preference covers every new transaction. If contact resumes, identify whether it comes from SmartMove, a cable provider, a moving provider or an unrelated sender.

Use the provider’s response as the main evidence for an internal-record request. SmartMove is not a conventional people-search site where a single public profile disappearance proves the result. A blank search-engine result cannot tell you what remains in a referral database, and an acknowledgement cannot prove the requested action was completed.

A free privacy scan can help investigate public broker exposure associated with your contact details. It is separate from the SmartMove request and does not verify CTAM’s internal records. The opt-out guide hub provides manual steps for other organizations you identify through that process.

Keep the follow-up proportionate. If the response confirms the requested action and there is no contrary evidence, retain it and review future exposure as needed. If a specific problem remains, send the original reference and a concise description of that problem. Repeated generic demands are less useful than showing which record or communication still concerns you.

If several providers are involved, use the data broker opt-out directory to identify separate request routes. Keep the organization and outcome next to each confirmation so a response from one provider is not mistaken for completion across the whole list.

Frequently asked questions

Is SmartMove the same as my internet provider?

The policy distinguishes SmartMove’s website from the cable and service providers offering plans. A service account, bill or cancellation request should go to the relevant provider. Contact CTAM about the information covered by SmartMove’s policy.

Can I use email if the privacy form does not load?

Yes. The current policy expressly lists compliance@ctam.com for access, correction and deletion requests with the subject “Data Privacy Request.” We relied on that published route because the linked form was challenged in our direct browser.

Does a deletion request cancel my cable service?

Do not assume so. A privacy request concerns personal-information handling, while service cancellation concerns your agreement with the provider. Use the provider’s actual cancellation process if that is your intended outcome.

Does the policy cover only California residents?

The inspected policy says it will honor the listed access, copy, correction and deletion requests from any US resident, subject to limits. It also explains that legal rights vary by state. This is the provider’s statement, not individualized advice about your individual legal position.

Is the 60-day period an initial deletion deadline?

The policy uses that period in its appeal discussion. It should not be presented as a universal initial-removal promise. Track the timing given in the acknowledgement or substantive response for your own request.

Sources and review scope

Checked October 27, 2026: SmartMove’s official privacy policy, its published email instructions and the linked request-page access result. Screenshots document the accessible policy, not a completed submission. No personal information was entered and no deletion result was tested. Provider account records and prior recipient copies remain separate matters.