General Motors Opt Out: GM Privacy Requests and Controls

To opt out of General Motors data uses or request deletion, use GM's United States Consumer Privacy Request Form or call 1-866-MYPRIVACY (1-866-697-7482).

GM's current United States privacy statement says ordinary consumer privacy requests are not accepted by email. Deletion, marketing preferences and connected-vehicle controls are separate choices.

Our November 13, 2026 browser checks received access-denied responses from the main policy and linked request forms. We recovered the current official statement through a text reader and verified its published telephone alternative. We did not place a call, submit a request or reproduce the blocked form's fields.

Decide which GM privacy action you need

GM collects information through vehicles, accounts, connected services and other consumer interactions. A website-cookie choice does not necessarily address connected-vehicle information, and stopping marketing does not close an account.

The statement offers access, correction and deletion to consumers covered by it. Other rights, including sale and targeted-advertising opt-outs, depend on residence.

This guide follows the United States consumer statement; a non-US GM company may have its own policy and process.

The official GM privacy statement is the source for these routes. For unrelated companies, the opt-out guide hub provides separate instructions.

Submit a consumer privacy request

Start with the GM consumer privacy request form linked by the statement. If it is blocked or cannot be used, call 1-866-697-7482 and ask to submit the relevant consumer privacy request.

• Explain whether you want access, correction, deletion or an available sale/targeted-advertising opt-out.
• Ask what information GM needs to locate your account or vehicle relationship.
• Complete the verification GM requires through its official process.
• Ask for a request reference and the expected response method.
• Keep the acknowledgment, verification date and final response.

The phone route is documented, but call availability and completion were not tested. We cannot describe hidden form screens or claim a successful submission. Do not send an ordinary deletion request to a general email address simply because the browser form is unavailable: GM explicitly says that is not its ordinary consumer-request channel.

The identity-verification guide explains how to assess requests for additional proof. Supply only information relevant to the verified official process; do not send credentials or identity documents to an unsolicited contact.

What happens after verification?

GM says it takes reasonable steps to verify requests, including identity, documents or the authority of the person submitting. It may deny a request that it cannot verify. Its statement says processing can take up to 45 days in some cases and depends on the laws where you reside.

An access response can identify associated vehicles and categories of collected vehicle data. The statement says additional access to vehicle-use data may require following instructions in that response. Do not assume the first account-level report includes every available vehicle-data detail.

If GM declines a request, it says it will notify you and you may have an appeal right.

The published appeal address is gm.datacompliance@gm.com. That specific appeal route should not be confused with the separate rule for starting an ordinary consumer request.

Authorized agents have a distinct documented route and must provide supporting authority. GM may also require direct consumer verification. Ask for the current authorized-agent form instead of assuming a generic letter will satisfy every requirement.

Marketing preferences are a separate step

GM's statement links to its Consumer Preference System for changing marketing preferences.

The privacy telephone number also handles direct-mail, phone and email marketing choices. Individual newsletters may provide their own unsubscribe instructions.

The statement says opting out of marketing does not stop transactional or service-related uses, such as vehicle support. If a reminder continues, check what kind of message it is before treating it as evidence that your marketing opt-out failed.

A separate Cox Automotive privacy request addresses that organization, not GM. Automotive information can involve multiple controllers; a request to one does not establish deletion by a dealer, insurer or other company.

Connected-vehicle settings need their own review

Some vehicles provide location controls, and newer vehicles may have exterior-camera and sensor-data choices. Available settings depend on the model and service. Follow the owner's manual and current GM account instructions rather than a universal menu sequence.

The policy describes emergency and battery-safety circumstances in which information may still be collected despite certain controls. It also provides OnStar disconnection through an Advisor at 1-888-466-7827 or the vehicle's blue button. Ask what services would stop before choosing disconnection.

When selling or transferring a vehicle, GM recommends removing stored personal information and transferring or cancelling the account. Its examples include contacts, saved map addresses and preferences. A privacy request sent to GM is not proof that information stored locally in the vehicle has been cleared.

Check retention and future collection

GM's statement contains purpose-specific retention periods and permits longer retention for legal or regulatory obligations. Deidentified data is treated separately. Ask which identifiable records were deleted and which were retained, with the reason.

A completed deletion request also should not be read as a promise that no information will ever be collected during future use of a vehicle or service. The removal report guide helps distinguish a request acknowledgment from evidence of a specific change. Review account and collection choices alongside the request outcome.

The public versus non-public data comparison explains why a public profile search cannot audit an internal vehicle record. A free exposure scan can help find public records elsewhere, but does not inspect GM's systems or verify that GM processed a request.

Frequently asked questions

Can I email GM to delete my consumer data?

The current United States statement says ordinary consumer privacy requests are not accepted by email.

Use the form or published phone number. Appeals and authorized-agent handling have separate email instructions.

Does stopping marketing disable OnStar?

Those are separate choices. Ask an Advisor about feature consequences before changing a connected-service enrollment.

Is every GM privacy request completed within 45 days?

The statement says processing varies and may require up to 45 days in some cases. Track the timeline GM gives for your specific request.

Does GPC erase vehicle data?

The statement describes GPC as a browser-level choice affecting certain website cookies and tracking technologies. It is not a general vehicle-data deletion request.

Will deleting my account clear the car's saved contacts?

Do not assume that. GM separately recommends deleting information stored in the vehicle and following the owner's manual when transferring it.

Does this guide cover every country?

No.

It follows GM's United States consumer statement. Consult the relevant non-US company and its privacy notice for another jurisdiction.